We’ve talked about after-sales and digitization before, and it’s an important part of the OEM-engine manufacturer cooperation. Talking about Deutz it meant Deutz Service Portal. Now, it’s time to approach the S-Deutz, such as the German company said.
S-Deutz, for old and new engines
Users of S-Deutz, the new Deutz aftersales concept, can benefit from a comprehensive range of services that boost productivity and provide a reliable basis for planning. S-Deutz offers intelligent service solutions for all engines, old and new. The German drive specialist’s completely revamped service portal has gone live today. On completion of a simple process to register their engine online, users can access original Deutz products, spare parts, and services in a quick and convenient way.
“We are taking our service to a new dimension by enhancing the digital offering, making it more interactive and, at the same time, easier for customers. Each user should receive the best service to meet their needs, at every stage of the engine lifecycle. Our S-Deutz service offering is simply smart,” says Michael Wellenzohn, member of the Deutz Board of Management responsible for sales, marketing, and service.
Among the portal’s many highlights are a Lifetime Parts Warranty for repairs and a comprehensive Lifecycle Solutions portfolio. S-Deutz provides solutions for all service requirements. The service portal offers Deutz customers quick and convenient options for contacting their local service partner and accessing the digital service documentation for their engine.
“Our S-Deutz offering and the new service portal help us to strengthen our customer relationships and provide a modern sales channel that integrates our service partners. Regular updates and releases of new functions will make business easier and, most importantly, more efficient for our customers and partners,” explains Wellenzohn. The digitalization of processes and services means that aftersales support can be delivered faster and more efficiently. Deutz is therefore planning further automation steps in the second half of the year. Wellenzohn gives a little preview: “Going forward, we will use intelligent software and hardware solutions to give our customers access to a whole host of new smart services relating to the Internet of Things (IoT), such as innovative telematics applications.”